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Warranty & Complaints

Warranty & Complaints

Warranty

We care about our products and do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that gives  you to make a claim under warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law. If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable term is in any case two months. Under certain circumstances, a term of more than two months may also be acceptable.If you contact us in time, we will arrange a free repair or replacement.

Complaints

It can always happen that something doesn’t go quite as planned. We recommend that you first make complaints known to us by sending an e-mail to info@seoul-glow.com. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

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