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FREQUENTLY ASKED QUESTIONS

Shipping & Returns

How long does shipping take?

If you place your order before 12:00 on a weekday, we will try our best to send it on the same day. However, sometimes due to different circumstances it is possible that it takes  longer. Please also check out our delivery and return page for more information.

Can I return my order?

You have the right to return your order up to 14 days after receiving your receipt. This only applies if the seal is not broken. When you start the returning process, you have 14 days to return the products. After receiving the products in good condition we will deposit the full amount (including the shipping fee) on your bank account. The shipping cost to return the products are for your own account. For the exact rates please visit the site of your carrier. 

If you find any difficulties please contact us via info@seoul-glow.com and we will help you.

Is returning my products free?

Unfortunately we don't have a free returning service. We advice you to really do your research on the products and buy what you think that works for you. If you need any help choosing the right products, you can always contact us for product advice. You can ask us questions on our social media accounts or send us an email via info@seoul-glow.com.

When does free shipping apply?

For every country area we have a different shipping fee and different free shipping policy. Please visit our shipping & return page to find out more.

Other

I have not received a confirmation email

After ordering on our webshop you will receive a confirmation email within a couple minutes. If you have not received one, please check your spambox. If you still can't see your confirmation email please contact us and we will gladly help you!

I don't know which products to buy for my skin

It is very hard to choose products, especially when there is a huge variety of products and with a lot of different ingredients. You can always contact us to help you on your skincare journey, we will gladly guide you through the process and make sure you will end up with the most amazing glow!

How long do products stay in my cart?

Products stay in your cart for 48 hours. 

Didn't find an answer?

Can’t find your question? Don’t worry we are always willing to help! Feel free to contact us!

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